We understand that some customers may need additional support from time to time. If you require assistance because of your personal circumstances, have specific communication needs, or would benefit from additional help when managing your account with us, our team will be happy to support you. This may be on a temporary or ongoing basis. 

When you might need additional support

There are many reasons why someone may benefit from additional support. These may include:

Health conditions, disability or caring responsibilities, for example:

• A physical or mental health condition
• Reduced mobility
• A hearing or visual impairment
• Caring for a family member or loved one

Significant life events or personal circumstances, for example:

• Bereavement
• Relationship breakdown
• Illness affecting you or someone close to you
• Major changes in your personal circumstances

Financial pressure or changes to your income, for example:

• Reduced income
• Unexpected expenses
• Difficulty keeping up with financial commitments
• Changes to your financial situation

Communicating with us. You may simply prefer a little more support when communicating with us, for example:

• Need information explained more clearly
• Prefer us to communicate with you in a particular way
• Require additional time to understand information or make decisions

Whatever your circumstances, we encourage you to speak to us so we can understand how we may be able to help.

How we can support you

Every customer’s circumstances are different. We’ll take the time to understand your individual needs and discuss what support or reasonable adjustments may be appropriate.

Depending on your circumstances, this may include:

• Taking extra time to explain information clearly.
• Communicating with you in a way that best meets your needs, where reasonably possible.
• Providing additional time if you need it to understand information or make decisions.
• Discussing your individual circumstances with sensitivity and respect.
• Helping you access the right team or banking service for your needs.

Our aim is to make banking with TurkishBank UK as straightforward and accessible as possible.

Contact us

If you think you may benefit from additional support, or would simply like to discuss your circumstances, please get in touch.

You can contact us by:

• Calling one of our Branches
• Visiting your nearest branch
• Writing to us
• Emailing us

Please visit our How to Reach Us page for our telephone numbers, branch locations, opening hours and other ways to get in touch by clicking here.

Lost or Stolen Cards

If your debit card has been lost or stolen, please contact us immediately so we can help protect your account. Visit our Lost or Stolen Cards page for emergency contact numbers and further information by clicking here.