At Turkish Bank UK Ltd we are committed to treating all our customers fairly

We will:

• Provide you with clear information about the products and service we offer, including fees and changes.
• Ascertain your individual needs, preferences and personal circumstances.
• Encourage you to ask if there is something you don’t understand.
• Deal with complaints promptly, fairly and sympathetically.

How you can help us

• Let us know about changes that may affect your ability to repay.
• Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.
• Tell us if you think there are ways we can improve our service.