Customer Support Hub

At Turkish Bank UK Ltd we are committed to treating all our customers fairly

We will:

  • Provide you with clear information about the products and service we offer, including fees and changes.
  • Ascertain your individual needs, preferences and personal circumstances.
  • Encourage you to ask if there is something you don’t understand.
  • Deal with complaints promptly, fairly and sympathetically.
  • If you would like to discuss our products or services on offer please visit your nearest Branch.
  • Alternatively, you can call us on 0800 032 0480 or email us at

How you can help us

  • Let us know about changes that may affect your ability to repay.
  • If you have any financial concerns or require help with your account, please visit our support pages.
  • Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.
  • Tell us if you think there are ways we can improve our service.
  • We value feedback. If you have a concern you wish to discuss, you can also contact us here , alternatively if you wish to make complaints please click here.
  • If you are concerned about fraud or would like to know more about how you can protect yourself, please visit our Fraud Awareness Help Page.
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