Fraud Awareness

Fraud Awareness

Fraud can be committed against anyone and fraudsters are continually looking at ways that they can obtain your personal information. More recently, criminals have seized the opportunities to exploit the global pandemic crisis caused by the Coronavirus, by adapting their approach or developing new criminal activities. These include various types of adapted versions of telephone fraud schemes, supply scams and decontamination scams. These attempt are to trick people into opening malicious attachments which could lead to fraudsters stealing people’s personal information, email logins, passwords, and banking details. Organised crime groups  are notoriously flexible and their capacity to exploit this global crisis means,  we must all be extra vigilant in a global effort to combat fraud.

How to protect yourself from Fraud

1.       Do not share passwords or login details:

All genuine institutions will never ask you for your online banking logon details, PINs or passwords. If you are being asked to provide personal information, or you have identified suspicious activity on your account contact us right away. You can also report to Action Fraud by calling 0300 123 2040 Monday to Friday 8am – 8pm. If you are calling from abroad please call +44 300 123 2040.  Alternatively visit Action Fraud’s website

2.       Watch out for scam messages:

Don’t click on any links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details. If you do not recognise the sender of an email, or cannot verify the authenticity of the sender, avoid downloading any attachments or providing personal information.

3.       Shopping online:

If you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

4.       Protect your devices from the latest threats:

Always install the latest software and app updates to protect your devices from the latest threats.

Useful Links

For further information on potential coronavirus (Covid-19) scams, how they could affect you, and how to protect yourself please visit the Financial Conduct Authority website.

The British Bankers Association (BBA) has produced a useful guide which you should take the time to read. The guide details different types of fraud and gives useful tips to help prevent these frauds.

Action Fraud’s website provides a useful guide which outlines the various types of frauds in existence. The guide details different types of fraud and gives useful tips to help prevent these frauds.

If you feel that you may have been a victim of fraud, or have any questions concerning fraud, please either contact your local Branch or call us on 0800 032 0480 and we will be happy to discuss any of your concerns. Alternatively, find out more about reporting to Action Fraud, including how to report, what happens with the information you provide and why it’s so important to report fraud and cybercrime.

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