At Turkish Bank we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative 'Treating Customers Fairly'
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our commitment to you
- Provide you with clear information about the products and service we offer, including fees and changes.
- Ascertain your individual needs, preferences and personal circumstances.
- Encourage you to ask if there is something you don't understand.
- Deal with complaints promptly, fairly and sympathetically.
How you can help us
- Let us know about changes that may affect your ability to repay.
- Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand.
- Tell us if you think there are ways we can improve our service.