Committed to treating our customers fairly
Our commitment to you
- Provide you with clear information about the products and service we offer, including fees and changes.
- Ascertain your individual needs, preferences and personal circumstances.
- Encourage you to ask if there is something you don't understand.
- Deal with complaints promptly, fairly and sympathetically.
How you can help us
- Let us know about changes that may affect your ability to repay.
- Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand.
- Tell us if you think there are ways we can improve our service.