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Committed to treating our customers fairly

Our commitment to you

We will:

  • Provide you with clear information about the products and service we offer, including fees and changes.
  • Ascertain your individual needs, preferences and personal circumstances.
  • Encourage you to ask if there is something you don't understand.
  • Deal with complaints promptly, fairly and sympathetically.

How you can help us

  • Let us know about changes that may affect your ability to repay.
  • Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand.
  • Tell us if you think there are ways we can improve our service.
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