The Bank subscribes to the Lending Standards Code which is a self-regulatory Lending Code administered by the Lending Standards Board. The Code sets minimum standards of good service that you should expect from banks, building societies and other providers of banking services. The internet link to the March 2011 edition of the Code on the Lending Standards Board's website is as follows
http://www.lendingstandardsboard.org.uk/thecode.html. The Board' s home website http://www.lendingstandardsboard.org.uk also contains detailed information and updates.